Privacy Policy

We may collect information when you create an account, join an event, interact with QR experiences, upload content, contact support, install or use VYVE Link or VYVE Command, or use VYVE-powered venue systems.

Information collected may include:

• • Name, email address, and account credentials
• • Venue, organization, and event information
• • Uploaded images, videos, logos, and media assets
• • Device, browser, and connection information
• • Usage analytics and platform interaction data
• • QR interaction and engagement activity
• • Optional SMS or communication opt-ins
• • Facial landmark and image-processing data generated by Photo Studio features (Beauty AI, Face FX, portrait lighting, and related tools) — see Section 4 below
• • Profile information you provide through CrowdOS Connect (nickname, self-reported age, bio, photo, and connection preferences), if you choose to use that feature — see Section 5 below
• • If you sign in with Google: your name, email address, and profile picture from Google (see Section 10)
• • If you connect Snapchat: your Snapchat display name, Bitmoji avatar, and a VYVE-specific ID, plus the name of any Snap Lens on a photo you send (see Section 11)
• • If you use the VYVE app: venue check-ins (never your coordinates), your profile, posts, stories, crews, follows, and notification settings (see Section 12)
• • DJ hardware and software performance telemetry collected by VYVE Link (such as track metadata, deck state, and MIDI signal data) — see Section 6 below

We use collected information to:

• • Operate and improve the VYVE platform
• • Power live event and venue experiences
• • Authenticate users and secure accounts
• • Provide customer support
• • Analyze platform performance and usage trends
• • Deliver event, venue, and display functionality
• • Process subscriptions and billing
• • Communicate platform updates or service notices

Certain VYVE services require paid subscriptions.

Payments are processed securely through third-party payment providers such as Stripe. VYVE does not directly store full payment card information on our servers.

Subscription plans, billing cycles, introductory or promotional pricing, and standard pricing may change over time. Failed or overdue payments may result in restricted access to certain services or platform features.

Photo Studio uses on-device facial landmark detection to power features such as Beauty AI, Face FX overlays, makeup presets, and portrait lighting. This processing analyzes the geometry of a face in an uploaded or captured photo (for example, the position of eyes, nose, and mouth) so effects can be aligned and rendered correctly. This analysis runs locally in your browser to render your photo — the underlying facial geometry coordinates themselves are not transmitted to or stored on VYVE’s servers; only the finished image you choose to submit is uploaded.

This landmark data is used to render the final image and is not used to identify a specific individual’s identity, and VYVE does not use Photo Studio to build a biometric identification database. Some jurisdictions define facial geometry data as biometric information subject to additional legal requirements (such as specific notice or consent obligations); where applicable law requires that notice or consent for this processing, we provide it at the point Photo Studio features are used, and you may decline to use Photo Studio and still participate in an event through other features.

Finished photos submitted through Photo Studio are stored and displayed as part of the event's photo wall and moderation queue, consistent with Section 9 (Uploaded Content & Venue Assets) below.

Some VYVE-powered events offer CrowdOS Connect, an opt-in feature that lets guests at the same event create a temporary, event-specific profile to meet, connect, or match with other attendees. Connect is enabled per event at the host’s discretion and is separate from any other profile information tied to your VYVE account.

If you choose to use Connect, we collect:

• • A nickname and self-reported age you provide for that event (Connect enforces a platform-wide minimum age of 18, and a host may set a higher minimum for their own event)
• • An optional bio and photo you choose to share
• • The connection preferences you select (for example, friends, dancing, networking, or relationship)
• • Your interactions with other Connect profiles at the same event — likes, passes, matches, blocks, and reports

A Connect profile is visible only to other guests using Connect at the same event. It is tied to your VYVE account so that blocks and reports remain effective even if you rejoin the same event, but it is not carried over to or shared with other events by default.

VYVE does not independently verify a guest’s age, identity, or background before or after they use Connect. Age and identity information in Connect is entirely self-reported by the guest who enters it. Choosing to interact with, match with, or meet another guest through Connect — including in person — is entirely your own decision and at your own risk. See the Terms of Service for VYVE’s role and your assumption of that risk.

If you block or report another guest, we retain that record (including the reason and any details you provide) for as long as reasonably necessary to enforce the block and review the report, even if the reported profile or the underlying event is later deleted.

VYVE Link is a locally-installed application that connects supported DJ software and hardware (such as Rekordbox or Serato DJ Pro) to the VYVE platform. When installed and active, VYVE Link may read and transmit performance telemetry — including track metadata, active deck state, fader and channel information, and MIDI controller signal data — to power realtime features like now-playing displays and room energy tracking.

VYVE Link only transmits the categories of data described above and does not access files, media, or data on your device outside of what your connected DJ software and hardware expose for this purpose. You can stop this data flow at any time by closing VYVE Link or disconnecting it from your DJ software.

We may collect technical and engagement analytics to improve reliability, performance, and platform experience.

This may include scene usage, QR engagement, display activity, playlist usage, interaction metrics, crash diagnostics, and general traffic analytics.

We take reasonable measures to protect platform data and user information from unauthorized access, misuse, or disclosure.

However, no internet-based service can guarantee absolute security, and users acknowledge that they use the platform at their own risk.

Users may upload graphics, videos, branding materials, event assets, photos, and display content to VYVE.

By uploading content, you confirm that you own the rights to the material or have permission to use it within the platform.

VYVE may store, process, and display uploaded assets for the purpose of operating platform functionality and venue experiences.

Guest photos and shoutouts. When a guest sends a photo or shoutout to a venue's wall, it is shown on that venue's screens and on guest devices during the event. Since September 23, 2026, the upload screen also tells guests that the venue and VYVE may use what they send in promotional and marketing materials, and asks them to confirm that everyone in the photo is okay with that. We may use guest content submitted after that date on our website, in advertising, and in venue promotion. Guest content submitted before that date is used only to operate the platform unless we obtain separate permission.

Automated moderation. On venues that use it, guest photos, shoutouts, captions, and song requests are checked by an AI model before they reach the screen, so the host is not reviewing every item by hand. To do that we send the submission, the event’s name and venue, and any note the host wrote about the night to our AI provider, Anthropic, which processes it under its commercial terms and returns a decision. The host can always override that decision.

If you appear in guest content and would like it removed from our promotional materials, or removed entirely, email support@joinvyve.io and we will take it down within a reasonable time. Venues can also remove any guest submission from their own wall at any time through the moderation tools in their dashboard.

You can create or sign in to a VYVE account with “Continue with Google” on our website and in the VYVE app. If you do, Google shares your name, email address, and profile picture with us, and nothing else. We do not ask for access to your Gmail, contacts, calendar, Drive, or any other Google data.

We use that information only to create your account, sign you in, keep your account secure, and show your name and picture where you choose to use them in VYVE. We do not sell it, use it for advertising, or share it with anyone except the service providers that host VYVE’s sign-in and database on our behalf.

VYVE’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove VYVE’s access at any time from your Google Account (myaccount.google.com/connections), and you can ask us to delete your VYVE account as described in Section 14.

VYVE works with Snap Inc. in three optional ways. Each one only runs when you choose to use it.

Snap Lenses. On some events, Photo Studio and the lens camera let you add Snap Lenses to a photo. Lenses run on your device through Snap’s Camera Kit. Some lenses use information about your face, hands, or voice to work; that processing happens on your device to draw the lens and is not sent to VYVE. The first time you use a lens, Snap asks you to agree to its Terms of Service and Privacy Policy, and Snap may collect technical and usage information about the lenses under its own policy. VYVE receives only the finished photo you choose to send and the name of the lens you used, which helps our moderation tell a lens effect from an edited or fake image. The lens camera asks for camera access only when you open it, and you can say no and still use everything else.

Connect Snapchat and your Bitmoji. If you tap “Add your Bitmoji” on an event page or “Connect Snapchat” on your VYVE profile, Snapchat asks for your permission and then shares your Snapchat display name, your Bitmoji avatar (if you allow it), and an ID that is specific to VYVE. Snapchat does not share your username, email, phone number, friends, Snaps, or location with us. We use this only to show your Bitmoji next to your name on the venue screen with the shoutouts and photos you send, on your VYVE profile, and on your crew board. Connecting Snapchat never signs you in to VYVE.

On an event page without a VYVE account, the connection is kept by a random code on your device, and we delete it after 30 days without use. You can remove it at any time with “Remove” on the event page or in your VYVE profile, which deletes the connection on our side, and you can revoke VYVE from Snapchat’s settings (Connected Apps). Shoutouts and photos you already sent keep the Bitmoji they were sent with until they are removed from the wall.

Share to Snapchat. When you tap “Share to Snapchat”, Snapchat opens on your device with your photo, where you decide what to do with it. In a web browser this shares a link to a page for that photo (joinvyve.io/p/ followed by a random code), which shows the photo, its caption and name, and the venue. The page works only while the photo is waiting for approval or on the wall, for up to 30 days, and is never listed in search engines. VYVE never posts to Snapchat for you.

Snap’s handling of your information is covered by the Snap Privacy Policy.

The VYVE app shows what’s happening at venues near you, lets you join the night at a venue you’re at, and lets you share your night with friends. This section covers what the app collects on top of the rest of this policy.

Browsing without an account. The first time you open the app, it creates an anonymous session and a random device ID. You can look at the map, venues, and DJ pages without giving us your name, email, or phone number.

Your location, and what we do not keep. If you allow location access, the app uses it only while it is open, to show venues near you and to tell when you have arrived at a venue. The comparison between your position and each venue’s area happens on your phone. The app sends us a result (which venue, how sure it is, a rough accuracy level, how long you have been there, and whether the phone reported a simulated location), never your coordinates. We do not keep a history of where you have been. We keep a check-in record for each venue you are confirmed at (the venue and the times) so the app can remember you are there for the night. Check-ins are deleted 90 days after they end, and the short-lived arrival signals after 48 hours. The app does not ask for location in the background, and you can turn location off and still check in by typing the code on the venue’s screen.

Venue beacons. Some venues have a small device that broadcasts a changing code over Bluetooth. If you allow Bluetooth access, the app listens for those codes in short bursts while it is open and tells us which code it heard and how strong the signal was, which confirms you are inside that venue. Your phone never broadcasts anything.

Crowd levels. The busy and quiet levels on the map are worked out from many signals together, including anonymous counts of confirmed check-ins, guest activity on VYVE-powered nights, and what the venue posts. They are shown as levels, never as a number of people, and never identify anyone.

Your account and profile. To post, comment, or keep your crew and follows across devices, you create an account with your email and a password (confirmed by a code we email you) or with Google (Section 10). Your profile can include a handle, a name, a photo, a short bio, links to your social accounts, and your Bitmoji if you connect Snapchat (Section 11). Your handle, profile, posts, and stories can be seen by other people using VYVE.

Posts, stories, and comments. You can only post from inside a venue, and every post and story is labeled with that venue and night. Stories disappear after 24 hours; posts stay until you or we remove them. Posts, stories, and comments go through the same automated moderation as other guest content (Section 9), and you can report or block anyone. We keep reports, blocks, and bans, including the devices a banned account used, to keep the community safe.

Crews. A crew is a small group you start or join with a code. Your crew sees the first name and emoji you choose, any plans you mark (heading to a venue, maybe), your votes and pins, and which venue you are at only if you turn on sharing your venue. Crew members never see your exact location. Crews end at 6 AM local time and are deleted shortly after.

Follows, favorites, and alerts. We store the venues and DJs you follow. If you allow notifications, we store your phone’s push token so we can tell you when a DJ you follow goes live, or when a venue you follow posts a special if you turned those alerts on. Notifications are delivered through Google Firebase and Expo. You can turn each kind off in the app or in your phone’s settings.

Line reports. If you answer “How was the line?”, we use your answer, with others’, to estimate the wait at that venue, and delete it after three days.

Things that stay on your phone. Your answer to the 21-and-over question (which only decides whether drink specials are shown) is stored on your device and never sent to us. We do not scan IDs or collect any ID information.

The map. Map tiles are loaded from OpenFreeMap, which receives your IP address and the area of the map you are viewing, as any map service does.

Joining the night at a venue. When you open a venue’s experience from the app, it loads the same VYVE event page a QR code or link would, and everything in this policy about guest requests, photos, shoutouts, and Photo Studio applies. The app passes along a short-lived pass showing you are at that venue, which expires after 45 minutes.

You can delete your app account in the app, under You, then Delete account. Your profile, posts, stories, comments, crews, follows, check-ins, and photos are deleted right away. Without the app, email us from your account’s address (see joinvyve.io/legal/delete-account). Deleting the app removes what is stored on your phone.

VYVE relies on service providers to run the platform. Today they include Supabase (database, sign-in, and file storage), Vercel (website hosting), Stripe (payments), Resend (email), Anthropic (AI moderation and writing tools), Google (sign-in with Google), Snap Inc. (Snap Lenses, Snapchat connect, and sharing to Snapchat), Google Firebase and Expo (app notifications), and OpenFreeMap (map tiles in the app). Each receives only what it needs to provide its part of the service.

These services may operate under their own privacy policies and terms.

VYVE does not sell personal information to third parties.

Depending on your location, you may have the right to:

• • Access the personal information we hold about you
• • Request correction of inaccurate information
• • Request deletion of your account and associated data
• • Request a copy of your data in a portable format
• • Withdraw previously given consent, where processing relies on it

To exercise any of these rights, contact us using the details in Section 18. We may need to verify your identity before completing certain requests, and some information may be retained where required for legal, security, or operational reasons described in Section 15.

We retain account information, venue data, uploaded assets, and analytics data for as long as needed to operate the platform, and for additional periods where required for security, legal, or backup purposes.

When you request account deletion, we delete or anonymize personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as fraud prevention, or as described in Section 5 for Connect blocks and reports.

VYVE is not intended for children under the age of 13, and we do not knowingly collect personal information from children. The VYVE app is for people 18 and older, and CrowdOS Connect also requires all users to be at least 18. Many VYVE-powered venues and events are age-restricted independent of this policy; venues and event hosts are responsible for complying with any applicable age requirements for their own events.

We may update this Privacy Policy from time to time as the platform evolves.

Continued use of VYVE after updates become effective constitutes acceptance of the revised policy.

Questions regarding this Privacy Policy, or requests regarding your data rights under Section 14, may be directed to: