Privacy Policy

We may collect information when you create an account, join an event, interact with QR experiences, upload content, contact support, install or use VYVE Link or VYVE Command, or use VYVE-powered venue systems.

Information collected may include:

• • Name, email address, and account credentials
• • Venue, organization, and event information
• • Uploaded images, videos, logos, and media assets
• • Device, browser, and connection information
• • Usage analytics and platform interaction data
• • QR interaction and engagement activity
• • Optional SMS or communication opt-ins
• • Facial landmark and image-processing data generated by Photo Studio features (Beauty AI, Face FX, portrait lighting, and related tools) — see Section 4 below
• • Profile information you provide through CrowdOS Connect (nickname, self-reported age, bio, photo, and connection preferences), if you choose to use that feature — see Section 5 below
• • DJ hardware and software performance telemetry collected by VYVE Link (such as track metadata, deck state, and MIDI signal data) — see Section 6 below

We use collected information to:

• • Operate and improve the VYVE platform
• • Power live event and venue experiences
• • Authenticate users and secure accounts
• • Provide customer support
• • Analyze platform performance and usage trends
• • Deliver event, venue, and display functionality
• • Process subscriptions and billing
• • Communicate platform updates or service notices

Certain VYVE services require paid subscriptions.

Payments are processed securely through third-party payment providers such as Stripe. VYVE does not directly store full payment card information on our servers.

Subscription plans, billing cycles, introductory or promotional pricing, and standard pricing may change over time. Failed or overdue payments may result in restricted access to certain services or platform features.

Photo Studio uses on-device facial landmark detection to power features such as Beauty AI, Face FX overlays, makeup presets, and portrait lighting. This processing analyzes the geometry of a face in an uploaded or captured photo (for example, the position of eyes, nose, and mouth) so effects can be aligned and rendered correctly. This analysis runs locally in your browser to render your photo — the underlying facial geometry coordinates themselves are not transmitted to or stored on VYVE’s servers; only the finished image you choose to submit is uploaded.

This landmark data is used to render the final image and is not used to identify a specific individual’s identity, and VYVE does not use Photo Studio to build a biometric identification database. Some jurisdictions define facial geometry data as biometric information subject to additional legal requirements (such as specific notice or consent obligations); where applicable law requires that notice or consent for this processing, we provide it at the point Photo Studio features are used, and you may decline to use Photo Studio and still participate in an event through other features.

Finished photos submitted through Photo Studio are stored and displayed as part of the event's photo wall and moderation queue, consistent with Section 9 (Uploaded Content & Venue Assets) below.

Some VYVE-powered events offer CrowdOS Connect, an opt-in feature that lets guests at the same event create a temporary, event-specific profile to meet, connect, or match with other attendees. Connect is enabled per event at the host’s discretion and is separate from any other profile information tied to your VYVE account.

If you choose to use Connect, we collect:

• • A nickname and self-reported age you provide for that event (Connect enforces a platform-wide minimum age of 18, and a host may set a higher minimum for their own event)
• • An optional bio and photo you choose to share
• • The connection preferences you select (for example, friends, dancing, networking, or relationship)
• • Your interactions with other Connect profiles at the same event — likes, passes, matches, blocks, and reports

A Connect profile is visible only to other guests using Connect at the same event. It is tied to your VYVE account so that blocks and reports remain effective even if you rejoin the same event, but it is not carried over to or shared with other events by default.

VYVE does not independently verify a guest’s age, identity, or background before or after they use Connect. Age and identity information in Connect is entirely self-reported by the guest who enters it. Choosing to interact with, match with, or meet another guest through Connect — including in person — is entirely your own decision and at your own risk. See the Terms of Service for VYVE’s role and your assumption of that risk.

If you block or report another guest, we retain that record (including the reason and any details you provide) for as long as reasonably necessary to enforce the block and review the report, even if the reported profile or the underlying event is later deleted.

VYVE Link is a locally-installed application that connects supported DJ software and hardware (such as Rekordbox or Serato DJ Pro) to the VYVE platform. When installed and active, VYVE Link may read and transmit performance telemetry — including track metadata, active deck state, fader and channel information, and MIDI controller signal data — to power realtime features like now-playing displays and room energy tracking.

VYVE Link only transmits the categories of data described above and does not access files, media, or data on your device outside of what your connected DJ software and hardware expose for this purpose. You can stop this data flow at any time by closing VYVE Link or disconnecting it from your DJ software.

We may collect technical and engagement analytics to improve reliability, performance, and platform experience.

This may include scene usage, QR engagement, display activity, playlist usage, interaction metrics, crash diagnostics, and general traffic analytics.

We take reasonable measures to protect platform data and user information from unauthorized access, misuse, or disclosure.

However, no internet-based service can guarantee absolute security, and users acknowledge that they use the platform at their own risk.

Users may upload graphics, videos, branding materials, event assets, photos, and display content to VYVE.

By uploading content, you confirm that you own the rights to the material or have permission to use it within the platform.

VYVE may store, process, and display uploaded assets for the purpose of operating platform functionality and venue experiences.

Guest photos and shoutouts.When a guest sends a photo or shoutout to a venue's wall, it is shown on that venue's screens and on guest devices during the event. Since September 23, 2026, the upload screen also tells guests that the venue and VYVE may use what they send in promotional and marketing materials, and asks them to confirm that everyone in the photo is okay with that. We may use guest content submitted after that date on our website, in advertising, and in venue promotion. Guest content submitted before that date is used only to operate the platform unless we obtain separate permission.

If you appear in guest content and would like it removed from our promotional materials, or removed entirely, email support@joinvyve.io and we will take it down within a reasonable time. Venues can also remove any guest submission from their own wall at any time through the moderation tools in their dashboard.

VYVE may integrate with third-party providers including hosting, analytics, communication, authentication, and payment processing services.

These services may operate under their own privacy policies and terms.

VYVE does not sell personal information to third parties.

Depending on your location, you may have the right to:

• • Access the personal information we hold about you
• • Request correction of inaccurate information
• • Request deletion of your account and associated data
• • Request a copy of your data in a portable format
• • Withdraw previously given consent, where processing relies on it

To exercise any of these rights, contact us using the details in Section 15. We may need to verify your identity before completing certain requests, and some information may be retained where required for legal, security, or operational reasons described in Section 12.

We retain account information, venue data, uploaded assets, and analytics data for as long as needed to operate the platform, and for additional periods where required for security, legal, or backup purposes.

When you request account deletion, we delete or anonymize personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as fraud prevention, or as described in Section 5 for Connect blocks and reports.

VYVE is not intended for children under the age of 13, and we do not knowingly collect personal information from children. CrowdOS Connect specifically requires all users to be at least 18. Many VYVE-powered venues and events are age-restricted independent of this policy; venues and event hosts are responsible for complying with any applicable age requirements for their own events.

We may update this Privacy Policy from time to time as the platform evolves.

Continued use of VYVE after updates become effective constitutes acceptance of the revised policy.

Questions regarding this Privacy Policy, or requests regarding your data rights under Section 11, may be directed to: